Shipping, Delivery, and Frequently Asked Questions (FAQ)

Please note that our Terrariums cannot be shipped and are only available for pick-up or delivery in Winnipeg.
 
Canada Wide Shipping
 

WHAT DOES SHIPPING COST?
Shipping Costs are based on your order total...

For Winnipeg (inside Perimeter Hway)

$0 - $55 = 7.95

$55+ = Free

For Manitoba, outside Winnipeg Perimeter Hway

$0 - $60 = 19.95
$60+  = 17.95

For Alberta, British Columbia, Saskatchewan, Ontario & Quebec

$0 - $99 = 19.95
$99+ - $129 = 21.95
$129+ = 17.95

 

For New Brunswick, Newfoundland And Labrador, Nova Scotia, Prince Edward Island


$0 - $30 = 19.95
$30+ - $99 = 21.95
$99 + = 23.95


*Please note our free shipping does not apply to custom bulk orders.


WHERE DO YOU SHIP?
Currently, we only ship to all Canadian Provinces at this time. If you are from a Canadian Territory, please email us for a shipping quote.

HOW LONG DOES IT TAKE?
Shipping will take 2 - 7 business days. Typically, if you live in a larger urban centre it will arrive faster. 

 

CAN YOU SHIP IT FASTER?

Yes, we can also ship 1 or 2 days, however, be advised that the cost normally is 2x to 4x the cost. Please contact us for a quote.

 

WHO DO YOU USE TO SHIP?

We use Canda Post and Fed Ex to ship Canada-wide.

 

WHEN DO YOU SHIP?

During Spring/Summer/Fall, we ship every day. During Winter, we only ship on Mondays to Wednesdays to ensure that your package isn't sitting around somewhere over the weekend to ensure the health and quality of the plants.

 

HOW ARE THE PLANTS PACKAGED?

We take great pride and care in packaging your plants. Each individual plant is shipped plug form (meaning minimal soil) or bare root (no soil) and is wrapped in thick kraft paper. Then we fill the entire shipping box with fill (shipping peanuts or shredded paper) to ensure that the plants do not shift around and to provide protection during transit. Below is an example of a plant in plug form:











 

 




 

DO YOU SHIP DURING WINTER?

We ship year round. During winter, we use heat packs to keep the inside of the box above freezing, and we also clearly mark our boxes stating that they are live plants and that they should be kept out of the cold. We also do not allow the shipping company to safe drop, meaning someone needs to physically accept the package to ensure it doesn't get left outside.

 

DO YOU GUARANTEE THEY WILL ARRIVE ALIVE & WELL?

Yes, we guarantee that the plants will arrive in good condition up to 48 hours from when the package was received. Please note we are reasonable people and we care greatly about our customers having a positive experience with us. However, 1 or 2 damaged leaves are not uncommon and do not normally covered by our guarantee.

 

I HAVE AN ISSUE REGARDING MY SHIPMENT OR A QUESTION.

Please send us an email at info@gemsplantdesign.com along with pictures of the package and plants and provide a detailed explanation of the issue and we will be happy to assist you!

 

WHY ARE SOME ITEMS NOT AVAILABLE TO SHIP?

Some items, such as our terrariums, planters, and most supplies are too heavy or fragile to ship. These items are only available for store pick-up or delivery in the city in which we are based: Winnipeg, Manitoba.

ORDER PROCESSING TIME

 

Once we recieve you order, we typically process and fulfill our orders within 24-48 hours. Once your order is processed you will receive shipping or delivery information by email. If your order is a rush, please let us know by email at info@gemsplantdesign.com.

 

Home & Office Delivery

Within Winnipeg City Limits
 

CITY DELIVERY
We can deliver 3 to 4 days to your home or office, within the City of Winnipeg free - for qualified purchases or for an additional charge which is determined based on total order amount. Please note that there might be instances when we might deliver earlier than 3 calendar days, providing that this earlier delivery date works for you.

NEXT DAY & SAME DAY DELIVERY
Please contact us first prior to selecting this option at checkout. We want to ensure that we can properly accommodate your delivery timeframe and availability.

GENERAL DELIVERY REQUIREMENTS

1. Please remember that what we are delivering to you or your gift recipient is literally a living thing. While succulents and cacti are generally very hardy plants, they are not meant to be exposed to freezing temperatures (like we have here in Winnipeg 6 out of 12 months a year) for extended periods of time, and really should be avoided as much as possible. Therefore, we need to ensure that we are delivering this to someone who can keep the terrarium at room temperature upon receipt.

2. We are willing to be as flexible as we can in terms of when and where we deliver your order. We understand things come up last minute and that life can get hectic and we will work with you to ensure your order is delivered. However, if a delivery needs to be rescheduled at your request with short notice and you still need it the same day or next day, an additional re-delivery fee of $5 or $10 may apply.

3. We are willing to leave your order with a neighbour, co-worker, security or mail-room employees, but please let us know ahead of time so we can minimize confusion or misunderstanding.

4. A signature is required upon receipt of the order,

Home & Office Delivery

Outside The City of Winnipeg

We are willing to deliver to municipalities around Winnipeg and even elsewhere in Manitoba. Please contact us for delivery dates/times and delivery costs. Our goal is to get to you one of our products, and not to make profit on delivery charges. Thus, we will calculate delivery fees based on distance.

Online Shopping Terms & Conditions

The following applies to all orders.
 

YOUR CONTACT INFORMATION
You must ensure that all information provided by you in relation to your order is accurate, complete and up to date. We will communicate with you about your order and the purchased product(s) using email and by phone. You must provide a valid email address to us for this purpose.

RETURNS & REFUNDS
We go to great lengths to ensure that a high degree of care has been taken in creating your terrarium with healthy plants and good soil conditions. Due to the fact that your new terrarium or plants are living things, returns, refunds or exchanges cannot be accepted, nor can the lifespan of your terrarium or plants be guaranteed. If you have any questions or concerns about your purchase, please contact us at info@gemsplantdesign.com. 

 

Have a question that hasn't been answered here?

 

Please email us at info@gemsplantdesign.com and we'd be more than happy to assist you!